TOOC FAQs

FAQs

Click & Collect is available on orders over $70.

We will only hold your order for 2 business days, once it is ready for Click & Collect. This is due to the nature of what we sell.

Unfortunately, you cannot select a specific time for your delivery to be made, however, rest assured that all orders placed by 10PM will be delivered the next business day.

Orders placed by 10PM are delivered the following business day.

If you cart contains a combination of pre-order and in-stock items, you will not receive your order until your pre-order items are in stock.

To prevent a delay in receiving your order, we recommend you place two separate orders - one for your pre-order items, and one for your in-stock items.

You will be charged either $2.50 or $5.00 if your order contains refrigerated/frozen items. This fee is reimbursed by way of store-credit if it is returned to us undamaged on the day of your next delivery.

Whether you are charged $2.50 or $5.00 depends on the quantity of items in your cart which require an ice pack.

We deliver to all suburbs in Sydney. Please note that we only deliver to the Northern Beaches, Hornsby Shire Council and Forest District every Tuesday and Wednesday.

We cannot accept returns or exchanges on any food products. If you have received an item that is not of premium quality, please contact us within 12 hours of your delivery.


If an item was missing from your order but still on your invoice, or damaged during transport, you can request a refund or credit by emailing us atĀ orders@theoriginalorganic.com.au.

Please read all product descriptions carefully. We do not offer refunds if you misread a product description.Ā 

Items advertised in ourĀ seasonal boxes areĀ not permanent and vary each week according to seasonal availability (unless otherwise stipulated)Ā as per the product descriptions. WeĀ cannot offer any refunds on this basis.Ā 

An item will be reasonably substituted unless you type 'no subs' in the checkout. E.g. gala apples instead of pink lady apples.