FAQs

Why did my sourdough, dairy and meat items not arrive with my order?

All bakery, dairy and butchery items are pre-order only, unless specified otherwise, so you may receive your order in instalments.

My order is over $100. Why was I charged a shipping fee? 

This is because you have pre-ordered a product(s) and will receive two deliveries.

E.g. if you pre-ordered sourdough and produce, your sourdough will arrive on its own the following Wednesday.

Place another order for delivery on the same day over $70, and the delivery fee will be credited back to your account.  

Alternatively, you can place an order by the cut-off of the pre-ordered items and then contact us requesting to have your entire order delivered together. You can also specify this in the notes section before checking out.

Can I pick up my order?

You can. Please select 'pick up' at checkout. 

What areas do you deliver to?

Free delivery is available to all suburbs in Greater Sydney for orders over $100. Excludes pre-order items.

At work or out running errands? No problem, your order will be there waiting for you when you arrive back. All goods will be securely packed and any products that may spoil will be placed in an insulated bag with an ice pack. 

Some items, such as dairy, wild fish and meat products, can only be delivered if you will be home on the day of your delivery. 

What if I live in an apartment block?

If we cannot gain access to your front door then your order will be left at the main entry. If you're not home, why not ask a trusty neighbour to bring it in?

Are your products certified organic?

Absolutely! We pride ourselves on quality organic produce. All fresh produce is certified organic and many of our grocery items are too.

We only stock products approved by our Clean Grocery Experts. If we don't give an item a tick of approval, we won't stock it.

Can I request a delivery time?

Unfortunately, you cannot select a specific time for your delivery to be made, however, rest assured that all orders placed before 8pm will be delivered the next business day. 

What is your returns policy? 

We cannot accept returns or exchanges on any food products. If an item was missing from your order but still on your invoice, or damaged during transport, you can request a refund by emailing us at orders@theoriginalorganic.com.au.

Please read all product descriptions carefully. We do not offer refunds if you misread a product description. 

Items advertised in our set boxes are not permanent and vary each week according to seasonal availability as per the product descriptions. We cannot offer any refunds on this basis.