Privacy Policy

1. General

1.1 This site ( is a shopping website where you can browse, select and order products from The Original Organic Company - ABN 38716346543 (“The Original Organic Company”, “our”, “us” or “we”).

1.2 Please read this privacy policy before accessing or using the site. If you are under 18 years of age, then you must obtain your parent or guardian’s consent before accessing and using the site.

1.3 In the course of carrying out our activities we will collect, store, use and disclose personal information.

1.4 We respect your privacy and are committed to the protection of your personal information, health information and to compliance with Australian privacy law and Australian state health legislation.

1.5 This Privacy Policy explains the types of information we collect, how we use that information, who we share it with, and how we protect that information.

 2. Acceptance of Policy

2.1 This Privacy Policy applies to visitors to the Website, and customers who have purchased products from our website. By visiting our Website, or purchasing items from our website, you agree to the terms of this Privacy Policy. You warrant and represent that you will only disclose personal information that relates to you and not disclose personal information of any third party without their prior written consent.

 3. Personal Information we Collect

3.1 When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

3.2 We collect information about the individual web pages or products that you view, what websites or search items referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.

3.3 We collect Device Information using the following technologies:

-  “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit 
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 
3.4 Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal accounts, AfterPay accounts), email address, phone numbers along with marketing data from our newsletter subscription. We refer to this information as “Order Information”.

3.5 When we refer to “Personal Information” in this Privacy Policy, we are talking about both Device Information and Order Information.

4. How we use your Personal Information

4.1 We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

4.2 We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

5. Sharing your Personal Information

5.1 We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here: 

5.2 Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

 6. Behavioural Advertising

6.1 As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at 

You can opt out of targeted advertising by using the links below: 
- Facebook: 
- Google: 
- Bing: 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: 

7. Do not track 

7.1 Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


8.1 We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

9. Contact Us 

9.1 For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at

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